WARRANTY AND RETURN POLICY

Introducing ScanCare Basic: Your Assurance of Quality and Reliability

At ScanSKU, we understand the importance of reliable and durable products in your daily operations. That's why we proudly introduce ScanCare Basic, a standard warranty package included with every purchase. ScanCare Basic is our commitment to your peace of mind, ensuring that your investment in our products is always protected. Designed with customer care at its core, ScanCare Basic reflects our dedication to quality and long-term customer satisfaction.

Benefits of ScanCare Basic:

• Inherent Product Reliability: Every ScanSKU product comes with the assurance of our ScanCare Basic warranty, a testament to the quality and durability we stand for.
• Comprehensive Coverage: ScanCare Basic covers manufacturing defects, ensuring that your product performs as expected from the day of purchase.
• Easy Access to Support: Our dedicated customer service team is readily available to assist you with any queries or issues, providing swift and effective resolutions.
• Peace of Mind: Enjoy the confidence of knowing that your ScanSKU product is backed by a warranty that protects your investment and ensures its longevity.
• Seamless Claim Process: In the unlikely event of a defect, our streamlined claim process makes it easy for you to get the support you need without any hassle.
• Constant Customer Focus: ScanCare Basic is more than just a warranty; it's a reflection of our commitment to delivering outstanding customer care and support at every step.

With ScanCare Basic, your satisfaction and product reliability are our top priorities, ensuring that every ScanSKU experience is positive and worry-free.

30 Day Money Back Guarantee

Return Policy

To be eligible for a return under the ScanCare Program, your item/s must be unused, in the original packaging and in a resalable condition. This includes, although is not limited to:

• No damage, or physical sign of use with the Product
• No damage or markings on, or labels attached to, the box the ScanSKU Scanner was delivered in.
• No missing parts such as charging cable, screen protector and anything else which came with the product.
• Scanners must be wiped of any data the user loaded onto the scanner. This is achieved through a ‘factory reset’

To arrange a return please email contact@scansku.com with your original order number and reason for the return. We will email you a Returns reference number and details on where to send the returned item/s. ScanSKU will not cover the cost of return shipping.

Once your item/s are received and inspected, we will send you an email to notify you that we have received your returned item/s. If the items are in an acceptable condition and meet the conditions set out under the ScanCare Program, a credit will be applied to your original method of payment. The refund can take up to two weeks to appear on your statement.

Shipping costs are non-refundable. When returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. We can’t guarantee that we will receive your returned item and cannot refund returned orders which we don’t not receive.

Items Lost In Transit 

Occasionally orders can go missing in transit and not arrive at all. In this circumstance, please contact us with our order details. Orders which do not arrive will be eligible for a refund or have the order resent again based on the customers preference

Warranty

ScanSKU warranty obligations for the product you have just purchased (the “Product”) are limited to the terms set forth in this document. ScanSKU warrants the Product against defects in materials and workmanship for a period one (1) year from the date of original purchase (“Warranty Period”) when the Product is purchased through an authorized reseller. If a defect arises and a valid claim is received by ScanSKU within the Warranty Period, at its option, ScanSKU will repair the Product or exchange the Product with a functionally equivalent new product. ScanSKU warrants repaired Products and replacement products provided hereunder against defects in materials and workmanship from the date of the repair or replacement for ninety (90) days or, if longer, for the remainder of the Warranty Period. If the Product is exchanged, the replacement product becomes your property and the Product becomes ScanSKU property. When a refund is given, the Product becomes ScanSKU property.

Exclusions and Limitations

ScanSKU limited warranty applies only to the Product when purchased through an authorized reseller. This warranty applies only to the normal use of the Product, normal wear and tear excepted, in accordance with written use instructions, if any, provided with the Product or referenced to a link on our website. This warranty does not apply to damage caused by accident, abuse, misuse, or modification of the Product.

Software Compatibility Disclaimer
Our hardware products are tested for compatibility with the specified software packages at the time of testing. We strive to ensure seamless integration and functionality based on the current version of the software at that time.

However, please note that we cannot guarantee continued compatibility if the software provider updates, modifies, or changes their product in the future. Such updates may affect the performance or compatibility of our hardware, and we are not responsible for any issues arising from these changes. We recommend confirming compatibility with the software provider or reviewing their release notes for updates.

Compliance and Legislation Disclaimer

Our hardware products are designed and manufactured in compliance with all applicable regulations and standards at the time of sale. However, we cannot anticipate or control future changes to government legislation, regulations, or compliance requirements that may impact the use or functionality of our products.

Customers are advised to stay informed about regulatory changes in their region that could affect the continued operation of the hardware. While we aim to support our customers to the best of our ability, we cannot be held responsible for any incompatibilities or limitations arising from such changes.

If you wish to make a claim under this warranty with respect to a ScanSKU Product, please submit a claim by emailing us at: contact@scansku.com.au With the subject line ‘warranty claim’. Please include an order or PO reference number and your name and/or company name